What to do when a customer will not sign the quote
A quote that sits unsigned usually has a reason. Finding it is better than waiting.
- Confirm they received it. Email and text get lost; a quick call checks.
- Ask what is holding them back. Price, timing, scope or a competing quote.
- Offer to walk through it. A short call clears up most questions.
- Offer options, not discounts. Good, better and best choices let them pick a level.
- Set a clear expiry date. A date gives them a reason to decide.
- Know when to stop. After a few polite attempts, close the quote and move on.
Common questions
How many times should I follow up?
Several polite contacts spread over a couple of weeks is common; adjust to your job size.
Should I lower the price?
Try adjusting the scope or options first.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
Try BossHours free for 14 days
Field Hours $149, Office Hours $379 and After Hours $499 a month. Unlimited users on every plan, no setup fee, month to month, 14-day free trial.
Start your free trial