How to write an arrival window message
Tell customers when to expect you and what happens if you are late.
- Name the window. Give a start and end time instead of a single hour.
- Say who is coming. Include the technician's first name so the customer knows who to expect.
- Ask what you need. Mention access, parking, pets or a person over 18 being home.
- Give a way to reach you. Include one phone number that gets answered.
- Update if plans change. A short message about a delay is better than silence.
Common questions
How wide should the window be?
Two hours is common, but pick a window you can keep most days.
When should the message go out?
Many contractors send one the day before and one when the technician is on the way.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
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