How to write a welcome message for new customers
A short first message sets expectations and cuts the questions that come later.
- Thank them by name. Open with their name and one line of thanks for choosing you.
- Confirm what happens next. State the date, arrival window and who is coming.
- Say how to reach you. Give one phone number and the hours you answer it.
- List what to prepare. Parking, access, pets, clear working space and a point of contact on site.
- Mention how payment works. Say when deposits or invoices are due so nothing is a surprise.
Common questions
How long should it be?
Under 100 words. People read the first few lines on a phone.
Should it be a call or a message?
Either. Use whichever the customer used to reach you, and keep a copy on the job.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
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