How to schedule around customer no-shows
Every missed appointment costs fuel, time and a slot you could have filled.
- Confirm the day before. A short call or message with the arrival window.
- Ask who will be on site. Confirm a person with authority to approve work.
- Tell the customer how to reach you. A direct number avoids guessing.
- Set a waiting rule. Decide how long a tech waits and what happens next.
- Keep a short standby list. Customers who can take a last-minute slot fill gaps.
Common questions
Should I charge for no-shows?
Some companies do. If you do, state the policy up front and verify wording with your attorney.
What if the customer was late?
Use your waiting rule consistently.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
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