How to schedule a follow-up call after a repair
A call or message a few days after a repair shows you care and gives customers an easy way to raise issues.
- Pick the timing. Two to five days after the job works for most repairs.
- Use a short script. Ask if everything is working and if they have questions.
- Log the response. Note any issue as a callback right away.
- Offer a fix quickly. If there is a problem, schedule the return visit on the call.
- Ask for a review when happy. Only after the customer says things are good.
Common questions
Call or text?
Use the channel the customer prefers. Do not text customers who have not agreed to texts.
Is it worth the time?
Five minutes can prevent a bad review and often brings repeat work.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
Try BossHours free for 14 days
Field Hours $149, Office Hours $379 and After Hours $499 a month. Unlimited users on every plan, no setup fee, month to month, 14-day free trial.
Start your free trial