How to keep a simple warranty and callback log
A short log of callbacks shows which jobs, products or habits cause repeat visits.
- Record every callback. Date, customer, original job, what went wrong, and what you did.
- Tag the likely cause. Use a few simple tags like part failure, install issue, miscommunication or unrelated.
- Review monthly. Spend ten minutes looking for the same cause showing up twice.
- Fix the process, not just the job. If the same step keeps failing, add it to your checklist.
- Keep the original paperwork linked. Link the callback to the first invoice so you can check what the customer was told.
Common questions
Do I charge for callbacks?
That depends on your written policy and the cause. Put the policy in your quote or terms and verify wording with your attorney.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
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