How to handle a warranty claim
Handled well, a warranty claim keeps a customer for years.
- Thank them and listen first. Let the customer describe the problem before you explain anything.
- Check the original job record. Find the quote, photos and notes so you know what was promised.
- Visit and diagnose. Decide whether it is your work, a part, or something outside the warranty.
- Fix or explain in writing. If covered, set a date. If not, explain why and offer a paid repair.
- Log it. Record the cause so you can spot repeat problems.
Common questions
How long should a warranty last?
Many contractors offer one year on labor. Put your terms in the quote and verify with your attorney.
Do I charge for the visit?
Decide your policy in advance and state it in your written terms.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
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