How to handle a slow-paying commercial customer
Stay professional, get a named contact and keep a written trail.
- Check the terms you agreed. Re-read the quote or contract for due dates and late-payment wording.
- Find the right person. Ask who approves invoices and whether a purchase order or vendor form is missing.
- Send a dated reminder. Attach the invoice, state the amount and due date and ask for a payment date.
- Call, then confirm in writing. A short call followed by an email keeps the relationship and the record.
- Decide before the next job. Set a rule for pausing new work or asking for a deposit until the balance is clear.
Common questions
When should I escalate?
When a promised payment date passes with no payment. Ask your attorney about formal options in your state.
Should I stop work?
Check your contract first, then decide. Verify with your attorney before stopping a job that is under way.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
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