How to handle a same-day appointment request
Same-day requests are valuable but can wreck a full schedule if you say yes without a plan.
- Ask what is urgent. Is there damage, a safety risk or just impatience? The answer sets your priority.
- Check your real capacity. Look at the day's route and buffer time before promising a window.
- Offer a window, not a minute. Give a two-hour arrival window and confirm by phone or message.
- Explain any rush charge. If you charge for same-day work, say so before you book.
- Confirm and note it. Write the request, address and agreed window on the job right away.
Common questions
Should I always say yes?
No. Say yes when you can do the job well; otherwise offer the first honest opening.
Can I charge extra?
Many contractors do. Tell the customer the amount before booking and keep it consistent.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
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