How to handle a job that needs a second visit
Keep customers informed when a job cannot finish in one trip.
- Explain why before you leave. Say what is done, what is left and what is needed.
- Order parts right away. Note the part, supplier and expected arrival.
- Book the return visit before leaving. Give a specific day or window.
- Make the site safe. Cap, cover or label anything left unfinished.
- Send a short summary. Write down what was done and what happens next.
Common questions
Do I charge for the second visit?
That depends on your terms and the quote. Say it clearly up front.
What if parts are delayed?
Tell the customer as soon as you know and give a new date.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
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