Handling a customer who goes quiet after a quote
A calm sequence of follow-ups that ends with a clear answer either way.
Follow up without being pushy
- Wait two business days. Give them time to compare and talk it over.
- Send one helpful message. Offer to answer questions or adjust the scope.
- Follow up again after a week. Mention the quote's expiration date if you have one.
- Make the last message easy. Ask them to reply yes, no, or later so you can plan your schedule.
- Close it out. Mark the quote closed and move on. You can always reopen it.
Common questions
How many follow-ups is too many?
Three spaced messages is a common limit. Stop when asked.
Should I call or text?
Use the way the customer first contacted you.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
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