How to handle a customer who is not home when you arrive

A calm routine for missed appointments at the door.

Call first, then wait a set time. Pick a wait time (for example 10-15 minutes) and apply it the same way every time.
Note the time and what you tried. Write the arrival time, calls made and any message left.
Take a photo of the address and door. A timestamped photo helps if there is a later disagreement.
Offer the next open slot. Reschedule on the spot if you can, and confirm it in writing.
Apply your own policy. Check your cancellation and trip-charge policy before charging anything, and tell customers the policy ahead of time.

Common questions

Only if your terms say so and the customer was told in advance. Rules vary, so verify with your attorney.

There is no single rule. Choose a window you can apply fairly to everyone.

General information, not legal or financial advice. Verify with your attorney or accountant.

Try BossHours free for 14 days

Field Hours $149, Office Hours $379 and After Hours $499 a month. Unlimited users on every plan, no setup fee, month to month, 14-day free trial.