How to explain a price increase to repeat customers
Give notice, give a reason and make it easy to say yes.
- Give advance notice. Tell repeat customers before the change takes effect.
- Keep the reason short. Costs for materials, insurance and labor are easy to understand.
- Thank them for their business. Remind them what they get from working with you.
- Offer a fair transition. A date until which the old price holds can ease the change.
- Put it in writing. Send a short email or letter so there is a record.
Common questions
Should I announce increases to everyone?
Many contractors do, because surprises on an invoice cause more friction.
How much notice is enough?
Two to four weeks is a common courtesy, though your contracts may set rules.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
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