Explaining a minimum service charge to a customer
A minimum charge is easier to accept when the customer hears it early and understands what it covers.
- Mention it when booking. Say it on the first call so it is not a surprise at the door.
- Say what it covers. Travel, a technician's time, and the first part of the work, whatever your policy includes.
- Use plain, short wording. For example: our minimum for a visit is this amount, which covers arrival and the first part of the job.
- Put it in writing. Include it on the confirmation message and the invoice as its own line.
- Be consistent. Apply the same policy to everyone so you never have to defend an exception.
Common questions
What if the job takes less time than the minimum covers?
Explain that the charge applies to every visit. If you choose to make an exception, note it so it stays your choice.
Do I need to put this in a contract?
Check with your attorney about wording and any rules in your state or locality.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
Try BossHours free for 14 days
Field Hours $149, Office Hours $379 and After Hours $499 a month. Unlimited users on every plan, no setup fee, month to month, 14-day free trial.
Start your free trial