How to cover a job when a technician is out sick
Things happen. A simple plan keeps customers informed.
- Check the schedule early. Look at the day's jobs as soon as you hear.
- Rank by urgency. Emergencies and time-sensitive jobs come first.
- Call customers yourself. Offer a new time before they notice nobody came.
- Move the handoff notes. Make sure the next tech has the notes, parts list and access details.
- Add a buffer. Keep a little room in the next few days to catch up.
Common questions
Should I use a subcontractor?
That is a business decision. Check your insurance and contracts first.
How do I avoid this next time?
Cross-train another person and keep job notes complete.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
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