Answering the phone on a job site: a routine for contractors
Most owners are on a job when the phone rings. A routine decides in advance which calls you take, which you return and what the caller hears.
- Decide which calls you take live. Emergencies and active customers, yes. New enquiries can wait a few minutes if someone returns them quickly.
- Set a return-call window. Pick a fixed time, such as every two hours, and tell callers on your greeting.
- Record a clear greeting. Say your business name, what to leave and when you call back.
- Capture the basics. Name, number, address, what is wrong and best time. Write it in one place, not on scraps.
- Review missed calls daily. A quick end-of-day check catches the one you forgot.
Common questions
How fast should I call back a new customer?
Sooner is better. Many homeowners call the next company on the list if they get no answer, so aim for minutes, not days.
Is it rude to let a call go to voicemail?
Not if the greeting is clear and you return the call when promised.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
Try BossHours free for 7 days
Field Hours $149, Office Hours $379 and After Hours $499 a month. Unlimited users on every plan, no setup fee, month to month, 7-day free trial.
Start your free trial