Communicating with homeowners during a job
Most complaints are about communication, not workmanship.
- Set expectations on day one. Share the schedule, work hours and who the main contact is.
- Send a brief daily update. Two lines on what was done and what is next.
- Flag problems early. Tell the customer the same day, with options and a price.
- Put decisions in writing. Confirm approvals by text or email so they are on record.
- Do a final walk-through. Review the work together and note anything left to do.
Common questions
How often should I update a customer?
Daily on multi-day jobs is plenty for most customers.
What if they call the crew directly?
Agree on one contact person at the start.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
Try BossHours free for 14 days
Field Hours $149, Office Hours $379 and After Hours $499 a month. Unlimited users on every plan, no setup fee, month to month, 14-day free trial.
Start your free trial