Customer message templates for contractors
Consistent messages look professional and save time. Edit these to sound like you.
- Booking confirmation. Your visit is booked for [day] between [time] and [time]. Reply if anything changes.
- Running late. We are running about [minutes] behind and will arrive by [time]. Sorry for the wait.
- Quote follow-up. Just checking you received our quote for [job]. Happy to answer questions.
- Job complete. Thanks for choosing us. Your invoice is attached. Please tell us if anything is not right.
- Review request. If you were happy with the work, a short review helps a small business a lot.
Common questions
Can I send these by text?
Only to customers who agreed to receive texts. Verify with your attorney.
Should I personalize them?
Yes. Add the customer's name and job detail.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
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