Customer cancellation and reschedule policy for contractors
A simple written policy avoids awkward arguments.
- Decide your notice period. For example 24 hours for a reschedule.
- Decide any fee. State it plainly, and keep it reasonable.
- Put it in the quote and booking message. Customers should see it before the visit.
- Apply it consistently. Make exceptions on purpose, not by accident.
- Offer an easy reschedule path. Make it simple to move the visit so you keep the job.
Common questions
Can I charge a cancellation fee?
Rules on fees vary by state and by contract type. Verify with your attorney.
Should I waive it for regular customers?
That is your call; just do it deliberately.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
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