A simple callback log for contractors
Track return visits so you can see which jobs, parts or habits cause them.
Start a callback log in ten minutes
- Create four columns. Date, customer, original job, and reason for the callback.
- Add a cause. Part failure, missed step, wrong diagnosis, customer misuse or unrelated issue.
- Note the fix and the time spent. This shows what callbacks really cost.
- Review monthly. Look for patterns by tech, by job type or by supplier.
- Change one thing. Update a checklist or a supplier, then watch the next month.
Common questions
Is a callback always my fault?
No. Some are unrelated issues. The log helps you tell the difference.
How long should I keep the log?
At least a year so seasonal patterns show up.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
Try BossHours free for 14 days
Field Hours $149, Office Hours $379 and After Hours $499 a month. Unlimited users on every plan, no setup fee, month to month, 14-day free trial.
Start your free trial