How contractors can answer more customer calls
A caller who gets voicemail often dials the next contractor. Cover the phone and you keep more jobs.
- Measure missed calls. Count how many calls go unanswered in a normal week.
- Set a callback promise. Commit to returning calls within a set time and keep it.
- Use a voicemail greeting that helps. Ask for name, address and the problem so you can respond well.
- Route calls sensibly. Forward to whoever is free instead of letting it ring out.
- Consider an answering service. A person or an AI receptionist can pick up when you cannot.
- Track what the calls were worth. Compare booked jobs with missed ones to see the cost of missing calls.
Common questions
How fast should I call back?
Sooner is better. Many customers call another contractor if they wait for hours.
Can software answer the phone?
BossHours offers an AI phone answering feature. See the pricing page for what is included.
See also the contractor guides and free tools.
General information, not legal or financial advice. Verify with your attorney or accountant.
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